Commercial Support

Policies and Terms

• vOneCloud Flyer
• vOneCloud Support Subscription Guide
• Support Subscription Agreement
• Web Site Legal Notice
• Support Policy
• Subscription Management Tools

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FAQ about Commercial Support

• What is the Process to Manage the Incidents?
• How Can I Contact the Support Team?
• What is the Support Scope of Coverage?
• How Can I Escalate the Severity of a Ticket?
• How do I Request Telephone Consultancy Hours?
• What Are the Four Levels of Severity?